Education City Speaker Series featuring His Excellency Hassan Al Thawadi
Articles,  Blog

Education City Speaker Series featuring His Excellency Hassan Al Thawadi

good evening my name is Michael Jabri – Pickett and I am the news room editor in chief at the country foundation welcome
to the Qatar National Library and to the education city speaker series tonight on
the eve of national sport day we are hosting a very special guests for those
of you who are joining us for the first time the ICI speaker series is designed
to present men and women to the local community to discuss issues of global
significance the goal is to spread awareness and to educate what we have
done since the speaker series was introduced is sitting with thought
leaders from around the world who are visiting Qatar we give them a platform
to address the challenges they and the world face we provide the community with
a chance to listen and to engage tonight the ICI speaker series is hosting a
country gentleman who is a prominent figure on the world sports stage I am a
big believer in the strength and importance of local content and the role
country men and women must play as we tell the world the story of Qatar
sitting with us this evening is a gentleman who leads the organization
responsible for the establishments of the infrastructure and stadiums
including our own ICI Stadium that will host the FIFA World Cup 2022 this
government body is responsible for organizing not just the first World Cup
in the GCC but the first in the Middle East Qatar a country of fewer than 3
million people has brought the world’s biggest sporting event to a region of
more than 400 million people our guest this evening has been part of the
journey from the beginning so with no further ado please join me in welcoming
the secretary-general of the Supreme Committee for delivery and legacy his
Excellency Hassan Alpha Wadi so let’s begin by setting the scene
Qatar is 33 months away from hosting what is arguably the biggest sporting
event in the world we’ve already seen so much work and transformation across the
country where do our preparations for the tournament stand and what else will
we see happen between now and the end of this year all right well I think it’s
important to point out I think the journey and maybe just to put some
context in the vision that we had when we bid right because there’s a lot
because there’s a lot of misconceptions in certain areas when we first bid we
were cognizant over the fact that this can be a transformative event that can provide grand opportunities for the
nation generally speaking in terms of supporting its infrastructure and urban
development plans so accordingly we work with our stakeholders to ensure that the
overall urban development plans of the nation fits in with the World Cup
requirements and vice versa without imposing unnecessary requirements of
World Cup preparations on the country so every penny that goes in in developing
the country is actually a penny spent and the development of the nation beyond
2022 so accordingly today we’re actually seeing the fruits of the labor and you
know funnily enough it’s 2019 and 2020 we’re actually seeing the results of all
the efforts that we put in coming into fruition so in terms of infrastructure
for looking at for example the metro system which was probably one of the
biggest investments that happen in the in the public transportation side today
the metro system is up and running by the end of I think by the end of this
year we’ll be fully operational in terms of expressways according to schedule by
the end of this year all the major expressways will be up and running will
be operate well will be available to being utilized the construction is going
to be gone never
we’ve got a 2030 vision my friends so there’s a lot going on over there
but I think you know again in accordance with the schedule that we’ve put the
main expressways that we need for the World Cup which is being developed right
now it will be ready by the end of this year as I said the metro system there’s
still significant more significant development that’s gonna be happening
beyond 2020 to expanding the metro system throughout the country as well
but what is being utilized now that is needed for the World Cup was prioritized
so today the metro system for example to cut the foundation is available the
metro system to sherab obviously the heart of the set the center of the
operations of the metro system the Haditha stadium or sports city stadium
all these stadiums that all these metro systems are networks that we needed for
the World Cup were prioritized but there’s a lot more that will be done
beyond that in terms of stadiums two stadiums were inaugurated two stadiums
are operational we’ve got three more stadiums that will come into them and it
will come become operational by the end of this year at Allianz Stadium
al-bait stadium and of course Education City Stadium and you know just to
clarify education city stadium was ready at the end of last year a few
operational issues caused the delay or for us not to utilize it for the club
world cup but it was ready fully functional fully operational at the end
of this year at the end of last year we will be inaugurating Education City
Stadium which I’m sure is you know close to the heart of a lot of people here
some you know some time later on this year we will be hosting the Club World
Cup 2020 Edition which will be the last edition of the last world club world cup
of the current edition 2021 will be a different edition will to be hosted in
China and we will also be hosting a few other events in 2021 but I think a major
milestone for us will be the club world cup in 2020 at the end of this year last
year when we hosted the club world cup it was a milestone for us that we set to
identify a lot of the plans that we had in place a lot of theoretical plans
concepts that we had in place concepts of operation that we for the first time
ever put the test it was a great event the event itself was greatly successful
but more importantly we were able to test our readiness
and tests a lot of the theories that we had in place and a lot of the plans that
we put in place on the ground and it was a great success so we’ve got a lot more
ambitious goals to achieve in 2020 so with that in mind we’re talking hosting
the World Cup is designed to leave a legacy as you sort of hinted at in the
past many cities and countries have hosted major sporting tournaments they
said they will create a legacy and of course many have failed so how will
cutters succeed well to start off with it’s not that we hinted at it it’s right
there in our name right delivery and legacy look I think again major sporting
events obviously have a lot of requirements on the host nations or the
host cities there’s a lot of requirements whether in terms of
developing the infrastructure otherwise not to criticize other nations this is
just from experiences that we’ve developed over the years and and and
what we’ve experienced it’s very important that the plans that you put in
place in hosting these events and the requirements they have to fit in with
the country’s overall development plans they have to go hand in hand with that
and that’s what we did so from day one when as I said when we came to bid we
recognized two things we were lucky enough that we had a twelve year gap
from when we were going to you know when we won the right to host the World Cup
to when we were gonna host the World Cup the twelve year gap allowed us not only
to plan but also sit down and develop and deliver on legacy plans during that
period of time so legacy started early on legacy started from day one I think a
lot of host nations unfortunately look at legacy starting after the tournament
after the fact how do we sit down and benefit from that we were blessed with
having you know a significant amount of lead time but at the same time we’d
planned for it we from day one we looked at the country’s development plans path
of national vision 2030 was a guiding post the urban development plan was
another post was another guiding tool in and we worked very hard also to
communicate and to engage with our stakeholders from the very beginning to
understand what the developments were what the goals were what was what was
required what was that what was the vision over the next 20 years and how
can the World Cup fit in with that vision and I just wanna use one one very
telling example the metro system so when we came to bid obviously the metro
system was just a plan it was a bunch of people was it was India at the time they
thought about it and there was a lot of work that was done but it was all
planning and not not everybody was on board a lot of people thought that the
metro system would be a glamour project that will never be utilized and for many
different reasons when we came and we looked at the metro system and we sat
down and spoke to the people that were working on the project and spoke to the
to the leadership and we realized that this this project has a huge potential
for being a very successful project when it comes to public transportation and
changing the lifestyle of the country once it’s established the World Cup
served as a catalyst we utilize the World Cup as a catalyst to push forward
the project even though there were a lot of people a lot of naysayers that
weren’t supporting the project but understanding how this tournament won
requires a significant amount of public transportation so the metro system was
essential but at the same time we worked with the stakeholders to ensure that the
plans being put in place would fit in with the requirements of the country and
would fit in with the peculiar nature of the country in 2019 when the metro
system opened up what I’m share of Education City Sports City opened up we
saw the success of the metro system it is a very successful project it has
changed the mentality of a lot of people a lot of people thought that companies
would never use the metro system today a lot you know significant problem people
are significant members of the community actually use the metro system as a daily
commute it’s not just a novelty people you
daily commute people living in and wakaru have actually changed the way of
living using the metro system to get to West Bay to get to their offices to use
their you know for work without using their cars they actually use a metro
system that’s a really good segue into the next point which is sustainability
being the core theme of the cut rich world cup so two questions
how important is research and innovation to make this a sustainable tournament
and can you tell us what is the key role of QF and the EC stadium to deliver a
tournament that will create a sustainable legacy absolutely again
every tournament has to have a unique a unique innovative element to make it
close to people’s hearts right for us you know innovation is that the foot is
at the core of what we want to be we want to be the most advanced tournament
for you know or providing the most advanced most enhanced most engaging
experience for all fans that come and visit Qatar definitely research and
development is essential and and our partnership with Qatar Foundation
there’s a lot of different elements that were engaging a foundation in relation
to that there’s a project that we’re working with in with Hamid mechanical
University that is using I can’t say too much about this project let’s just put
it this way it is a project with hvk University that I believe once it’s once
its announced will be groundbreaking on a global level and I’m actually very
excited about it but I’m curving my enthusiasm not speaking about it just
yet you know you did speak about it well I spoke about what it might be I didn’t
say what it is did I speak about it no you didn’t make the announcement no I
didn’t make the announcement because if I did they’ll kill me you know what you
did though I realize that but I can’t take away their you know the the group’s
effort but let’s just put it this way it is a groundbreaking technology a
groundbreaking research and development that actually has commercial use on a
global basis beyond 2022 and on a watch wider application not just for fans not
just for workers here’s a hint but also I want much wider application
so there’s that element of course we’ve approached the tournament you know in
innovative ways not just in terms of just technology resource development
terms of technology but also one of the ways that we’re leading is human
behavior right so we’ve developed before development which is a human which is a
behavioral insight unit the first in the Middle East
utilizing utilizing experiments and so on to kind of not necessarily behavior
look at ways of where you can actually influence people’s behavior in a
positive way and we’ve partnered up with puppet puppet foundation I believe with
Georgetown University to create actually behavioral insight lab towards utilizing
and anding and figuring out and looking at ways of engaging with fans how can we
enhance the experience of fans how can we also influence the behavior of fans
in certain ways whether it’s in terms of transportation how do we how do we
influence them for example in crowd control moving fans from point A to
point B through a certain route as opposed to another route when it’s
congested how do we engage with volunteers how do we utilize behavioral
you know behavioral insight and engaging and influencing the behavior of
volunteers in a positive way as well so that’s another element that we’re
looking at of course now when it comes to sustainability we’ve committed for
this to being the first carbon-neutral tournament now that’s a huge commitment
that we’ve taken on our shoulders and of course we’re looking at it within the
entire ecosystem right within the entire top of the ecosystem and I’m very proud
to say that that we’ve actually made you know significant strides so in the
manner of construction for example education city’s stadium is a perfect
example and the method of construction we’ve approached the metaphor
construction in a way where we comply with a sustainable method of
construction I believe 55 percent of our raw material for education City is
sourced from sustainable sources the you know we try to minimize waste usage
we’ve tried to construct a stadium where during operations we minimize the water
requirements water consumption minimize energy consumption
and so on and use it as an example and as a benchmark for international
stadiums as well so that’s one example we’ve approached of course on an overall
if you will sustainable strategy or part of our
sustainability strategy I think one area that we’re very proud of is a few weeks
ago I believe the Ministry of Energy announced an 800 megawatt solar solar
farm that was as a direct result of a commitment that we made during the bid
which was of 150 megawatt solar farm that we believed will also contribute to
offsetting some of the carbon footprint now of course as butter always does we
kind of went beyond that we committed 250 we actually delivering 800 megawatts
they held a megawatt solar farm by I think will be operational by 2022
with a commitment to further projects on a much wider scale down the road as well
so a couple of minutes ago you mentioned you said that that word workers
yes which of course creates a buzz whenever you’re talking about stadiums
that are being built so culture has faced some of the unique challenges when
including worker welfare so tell us what you’ve done to address some of those
issues I always have to separate the answers by saying first what the nation
has done what the state has done and what we’ve done as a supreme committee
but I think it’s important first you know to have a general statement I think
unfortunately the message hasn’t really reached you know outside world was still
misconception but Robert was always committed to work with welfare reforms
and and if anybody followed the or read the national vision 2030 when it first
came out of 2008 that was actually embedded within it when it came to human
development of Social Development there was a commitment to improving the
conditions of workers and you know as we recognize and as we realized the world
cup was a catalyst that allowed for significant amount of reforms to happen
in a sustainable manner and we were always very careful and we were very
vocal especially with a lot of the critics that came from the outside that
the change that has to come when it came to worker welfare reform has to
done in a manner that is sustainable that is that lasts beyond 2022 and in a
manner that that you know it’s not the plat du jour it’s not something that’s
there today because there’s a criticism and then it moves away it’s something
that you know we’re committed to as part of our beliefs and part of our values so
the state has made significant strides and a lot in significant areas one of
them of course is the Kafala system which is gradually being abolished if
not completely abolished now there’s the minimum wage that has been set and now
there’s a readjustment a reassessment of the actual standards of the minimum wage
one area to point out for those that might not know I think papad is the
first state in the region at least that is actually establishing a universal
minimum wage just to put some context around that most other nations actually
have minimum wages based on nationalities that sending nations have
negotiated with the host countries or the receiving nations so people for
different nationalities actually have different minimum wages the state of
Para that established a universal minimum wage for all workers in the
state of popov there’s of course work of welfare forums where
workers have representation within a safe environment that they can raise
their concerns and certain companies and so on these are all these are all steps
that the state has done or the government has has done what we’ve done
within the Supreme Committee and the role that we always saw ourselves as
playing is we saw ourselves as being more or less a laboratory right a
laboratory we create examples we see what is successful we see what works we
engage with contractors we engage with communities with the local community and
we see what actually works in relation to work or welfare based on that we then
engage with the stakeholder with our main stakeholder which is the ministry
and the government to push forward some of these initiatives on a nationwide
basis so it’s something that is true and tested they can then be rolled out for
the nation with minimal impact minimal effect so for example the work of
welfare forums that we talked about again in engaging with trade unions we
recognize that workers have to have a safe environment where they can raise
their concerns whatever it may be we worked very you know we worked from 2010
to establishing these forums through you know to have these these environments
where workers as I said can raise their concerns in 2019 we have over a hundred
worker welfare forms just in relation to the world-cup projects we engaged
through trade unions to educate the workers for the benefits of these forums
and we create a successful model that the state today is actually establishing
and incorporating throughout the country another element that we’ve actually
developed or worked very hard on which actually set us as a set us apart I
think on a global benchmark is recruitment fees workers when they
decide to leave from one place to another from their countries and they go
to other nations to actually find a better life or find an opportunity to
offer a better life for their families back home and falling under the
influence of criminal organisations and they end up paying exorbitant rates
and payments just to find the opportunity to get out of the country
this is illegal under every law in the and you know global or an international
law it is illegal under ILO standards it is illegal unfortunately it does happen
major international organizations NGOs whether it was Amnesty whether Human
Rights Watch always raise these issues but there was always a problem in terms
of how do you resolve this how do you fix the situation now of course again
this is a this is an illegal situation of the state of Qatar but previously
globally the standard was if a worker proved that they paid recruitment fees
then there would be a reimbursement mechanism so the burden burden of proof
was always on the workers which put in under which was always difficult to for
the workers themselves to actually have a paper to prove it as I said these
these you know criminal organizations extract these payments out of workers
well we did within the supreme committee was we flipped the burden of proof on
its head and this was done in collaboration with the contractors it’s
very important to point out this was a program that we launched that
contractors themselves participated willingly by themselves so that the
burden of proof today is flipped on its head so for worker claims that they paid
a recruitment fee contractors would willingly then reimburse these workers
without the need of proof unless the contractors can then prove that no this
did not happen we have I think by 2020 we will have over about eighty three
percent of our workforce will have their recruitment fees reimbursed we are
talking about around about thirty million dollars to be reimbursed to our
two workers fifty percent of these workers work on our projects fifty
percent of these workers are actually workers that contractors have opted into
our program that are not related to our projects they’re working on other
projects but these can predict these contractors and I want to commend them
honestly for the great job that they’ve done and actually being part of this
program and bringing workers that are not part of our World Cup project into
this program and again it’s point it’s important to point out these thirty
million does thirty million dollars isn’t money that the
supreme committees paying or the government is paying this is money that
contractors themselves have committed to pay back their own workers and I think
this has set a global standard I think the only company globally that is
winning that has been able to achieve something similar to us is Apple and
they’ve done over a seven-year lifespan we were actually did we’re actually
achieving this within a shorter spices by a lifespan of about three years and
of course hopefully this will continue beyond so that’s a conversation away
from workers for a moment in to fans so the Middle East being a an area a region
that’s in turmoil in a few countries what do you think the power of sport has
at this time for the countries in the Middle East we’re talking about four
hundred million people and for the first time the World Cups being held here look
we’re a football crazy nation right ultimately I think everybody in this
room is football even the people that don’t say no don’t aren’t crazy about
football when the tournaments are on when great events are happening
everybody follows it or at least you can hear about it one way or the other it’s
as simple as that you know we love the sport and we love sports generally but I
think unfortunately our region suffers from from suffers from over expenditure
in the sporting sphere all countries within the region bar none even the ones
that have limited resources pay extra you know pay unbelievable amount
human-to-human huge amount of money into sports whether it’s sporting
infrastructure whether it’s hosting teams whether it’s buying players
whatever else it may be and yet unfortunately the payback from
the sporting industry into the economy whether it’s for job creation whether
it’s you know contributing to the GDP is minimal what we’re trying to do with
this world cup is actually create opportunities for the people of the
region we’re trying to elevate the level of recognition of the sporting industry
now how the sporting industry can contribute to job creation how the
sporting industry can contribute to industry creation innovation and so on
in a way that actually has you know the simplest example is it has a contribute
it has a contribution to the GDP of the nation this is what we’re trying to do
this is the legacy that we’re trying to leave for the people of the region first
and foremost there’s of course the emotional side which we’ll get to in a
second but you know that’s why we’ve launched initiatives in a significant
initiatives for the region using this world cup as an opportunity and using
using it a fuel as a lighthouse hopefully as a beacon where people can
gravitate towards and then beyond that it can actually start leaving and impact
in people’s lives if we talk about some of the initiatives that we launched we
launched an initiative called challenge 22 challenge 22 is effectively
initiative that uses that supports entrepreneurs we offer opportunities for
entrepreneurs within the region small and medium companies to come up with
their products come up with our services we’ll try to utilize them within our
procurement services or procurement in the World Cup projects we’ll try to
promote them we’ll try to provide them some financial support and some
mentoring so that hopefully by the end of the tournament the tournament will
serve as a platform that will launch them into regional markets and hopefully
maybe even global markets that again has a multiplier effect within their local
communities within their national communities as well we’ve launched an
initiative called just sort Institute that up skills the
development of people who work and contribute to the sporting industry in
hospitality industry I think we need to raise the level of people who work in
the sporting industry we need to raise the level of people who work in the
hospitality industry to such a level that they can actually then start
hopefully you know it serves as a seed that people can grow around
and contribute towards you know their own hosting of major events their own
multiplier effects of hosting major events but what also just sort offers is
something that is slightly unique as well it offers the opportunity to
develop a network a network of a regional network so the idea is out of
the sewers somebody in Tunisia for example who participated in the sewer
work created a network can actually pick if they face a problem they can pick up
the phone and call somebody in Jordan call somebody in I’m on work together to
collaborate together towards fixing a problem that’s actually in Tunisia they
can serve as a benefit to somebody in armaan they can then serve as an
inspiration for a business or a concept of a business that starts off in Jordan
and can actually launch out throughout the region and again I know this sounds
overly optimistic right it sounds you know like like we’re actually trying to
create somebody actually said it’s over it’s more optimistic than the Marshall
Plan that was established and I and I know it is but this is a
once-in-a-lifetime opportunity for us this tournament is a once-in-a-lifetime
opportunity it’s not just a football tournament for 28 days it’s not just and
and you know big part of it is for the world to come to see us to see who we
are to brick build bridges between between nations build bridges on a human
level on a person-to-person level break down stereotypes that is a given that is
a transformational power of sports that we all recognize but I think a much more
important part of sports much more tangible part of a sporting event is
this ambitious goals that we set up for ourselves that has to contribute that
you know that’s a 30,000 mile kind of plan that then has to touch on the
granular it has to touch individuals it has to touch people we can put as many
plans as we want but in the end it has to touch an individual somebody has to
come and say this is the benefit I got out of this tournament and that’s why
what we’re trying to do every initiative that we’re trying to do goes extends
beyond the borders of couple okay so the second part of our evening is the
engagement part so this is what we’ll do if everybody will cooperate
thirty minutes question-and-answer period we ask that your question when
you have a question please stand and one of the ushers will bring a microphone to
you identify yourself I beg of you please ask one question don’t ramble get
to the point so that other people can also ask other questions as well we want
as many people to as possible to see if the rambling to me I’ll ramble yes
that’s the question all right questions anyone in the front
row here the lady in the front row there’s people in the back your
excellency the 2022 World Cup has served as a North Star for this nation in that
it’s really mobilized the country and its people to work together to deliver
the first world cup of region and many young ladies will say that this is the
best thing to happen because of the media scrutiny warranted and unwarranted
that comes with hosting a FIFA tournaments it has shed light on top
contentious issues like human rights and freedom of speech and and as a result
and and it’s prompted Qatar to reflect and really like open up the debate and
as a result of the scrutiny you’ve seen immense changes with the ILO Human
Rights Watch inviting even Sky Sports to cut like a head of the Club World Cup
and hitherto December 2010 this was unheard of so my question is in your
opinion post 2022 how can we as a community guarantee that we will
continue to reflect and improve at this pace what would be our North Star going
forward I disagree with the fact that before
2010 that was unheard of and I’ll tell you why
because you’re actually sitting in a place right now a showcase is that right
I’m a puppet foundation in itself is a perfect example of an ambitious
courageous decision by a leadership unheard of previously I mean most of the
other universities that were there were you know universities they came that had
their own that had their their let’s say agenda set and curtailed other
foundation is an environment where it’s regardless and I know there’s a lot of
conversations that are had back and forth but it’s but it’s but it’s it’s
own unique ecosystem right that’s one example of where decisions were made
that were not common before that continued that were pushed through there
were some resistance to some of the decisions and nevertheless the decision
went to went ahead and you have pukka foundation today and you have every one
of you people that is an example of where you personally are a North Star
the world cup again was a decision that was taken by the leadership recognizing recognizing the goals that we wanted to
achieve and how the world cup is a vehicle toward that the world cup is a
North Star to a certain extent to achieving the overall goals in a
destination right the destination was already there in place you know I’m very
proud to be part of this journey of achievement patatas ambitions and
cluckums always and I have to say this you know and fair enough people say or
thought you say that but it’s true I believe it I can you only believe it you
know there was always a courageous attempt at moving forward and developing
and evolving that’s that’s something that that’s that’s within the DNA of
peperino since 1995 effectively onwards and that’s why I think there will be
another North Star that will come there will be other elements that will come
other areas are their vehicles that will come but the foundation was one vehicle
the world cup served as a vehicle as a purely a vehicle to achieving the
country’s ambitious goals after 2022 hopefully the legacy that the World Cup
will leave the civic engagement the civic discourse that has happened since
2010 onwards that property served as a beacon for and and as an
incubator for a lot of these discussions it will continue again it’s important to
point out we are a vehicle to achieving an overall goal 2022 will be a milestone
but it’s not the end of the story and it can never ever be the end of the story
and we never we never envisioned ourselves to be in the end of the story
we’re just part of we’re just one chapter and and it’s it’s it’s I think
again as I said it’s a you look at the past and you get inspiration by the past
you look at the present and you use and and you start developing for the future
and that’s exactly what you’re doing over here gentleman at the back whose
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gonna drop a link easy okay let me translate his question just to make sure
that actually captured this question cuz he’s got a big question okay the first
question was just to see if I captured it right you said that we hosted the
World Cup sorry the Club World Cup you believe that the fans when the fans that
came from from Liverpool from Rio from Brazil didn’t really engage with the
company fans you didn’t you didn’t really see much of an engagement with
the company fans is that the case and and how is it going to be in 2022 I’m
actually interested in hearing why you think that because my my my feedback was
actually slightly different I think the Liverpool fans that came the
Flamengo fans they came the Monterey fan that came the fans they came they were
they were they were very engaged they were very excited they they embraced the
cautery culture you saw them in su Guang if every we’re walking around with the
Tres and so on you found you find them you know there’s
a lot of people that took a lot of pictures with a lot of the locals
because they were excited with the way that we dressed but at the same time the
feedback that I got from a lot of Liverpool fans they they came out with a
very changed perception you know in the lead-up to the Club World Cup a lot of
fans especially from Liverpool you know being a Liverpool fan I say this you
know we’re very militant as Liverpool fans socially socially aware and they
had a lot of concerns they were a lot of you know they were they weren’t aware of
the norms of what exists except acceptable not acceptable are they gonna
have a great time are they gonna have a you know a good time on Qatar or not
we’ve had about 5,000 fans that came from Liverpool all of them left with
great impressions so I’m not entirely sure about their experience when you
mention that I’m not entirely sure you know because the feedback that I got all
the feedback all the information that I got in the
research that we made at the time was the was that they actually left with a
great impression and of course in 2022 and all you need to disease for example
the the golf club and the lead-up to the to the Club World Cup we had the Gulf
Cup you saw a couple fans and how they were engaging he saw the golf fans in
general how they were engaging with the Gulf Cup which is a tournament that’s
very particular to us but very close to our heart you see many of the friendlies
that we host you know from starting from 2009 you see the engagement of the
Katori fans and the company well again I say the kuffara fans and I mean the fans
and pop up right I’m not limiting at the cautery fans I’m talking about the
entire community and Popa expats and pop arrays and so on there’s a huge
engagement there’s a huge excitement there’s a huge sense of festivity that
you find throughout these events 20:19 was probably one of the more successful
one of the more vibrant ones that you felt which we’re gonna be building upon
in 2020 we’re gonna be building upon in another event in 2021 and we’ll be ready
in 2022 so it’s again I see you know I see it building up I see the engagement
and I see the excitement already in there so if you have any information
that I don’t have please let me know so I can work on it as far as it relates to
security no doubts in any major sporting event obviously security security has to
be at the highest level it since 2013 we’ve developed with created the
security committee that is chaired by the prime minister was also the Minister
of Interior we’ve engaged with all the relevant stakeholders in in the security
sphere to sit down and start planning and developing our capabilities and
capacity since 2013 up until today we’ve participated in nearly all major
sporting events through you know since 2013 we were in we were in France for
example when the issues happened between what’s it called the English and the
Russians and we actually had members of our team as part of the security
detachment in there gaining experience on the ground so we’re developing our
operational capability we’re developing the capability of our security forces
throughout you know we’ve been developing since 2013 and developing
that the the experience that we need we’ve been
engaging with technology providers as well but more importantly also we’ve
been engaging with our partners our international partners so for example
with France we’ve signed an agreement also utilizing the Germany we’ve signed
with the UK with the Home Office you know we’ve signed I believe over
brought to sign I think also with Italy and you know using use it using the
police forces over there and it’s and it’s a transfer of knowledge as well
it’s not only are we looking to rely on you know as you said we signed with
Turkey as well we’re not only looking to rely on personnel we’re looking also to
transfer knowledge these are these are countries that are football crazy these
are countries also that have great experience in hosting major events were
more importantly also hosting football events on a week to week basis on a
grand scale we’re looking to get that experience on a daily bit on a granular
level today I’m very proud to say in 2000 you know last year we saw the Club
World Cup we saw for example you know fans from Tunisia there was there were
some issues and some tensions that happen with the flares and so on I
believe this is the first incident of its kind in Papa I think maybe the or
maybe the second incident the first incident was in 2011 this is the first
incident of its kind of a FIFA event in putler
I’m very proud to say that the security forces handled it in a good way
based on the akan you know managing it managed that well diffused the situation
managed it there was no consequences beyond beyond it outside of the
stadium’s were usually experienced some of these things it was managed well it
was once it was a first experience we’re building on these experiences we’re
developing these experiences for that the fact that it’s a compact World Cup
actually we see it also as an advantage because it means the security forces
that are deployed can be deployed in a strategic manner and can be quick to be
deployed in certain areas if there’s a problem but at the same time what we’re
trying to do is trying to prevent it’s not a question of deploying security
forces or having enough security forces to manage these issues the first element
of managing any security concern is prevention and in doing that we’re
engaging with fans we’re engaging with fan unions we’re engaging with
governments to try to stop any troublemakers from already come
in Tecate over here we’re engaging with you know a lot a lot of these security
forces throughout many different nations to prevent any issues before they come
into puppet and becoming a major issue so its first prevention and we’re
working very hard towards doing that and we’ve got you know there’s a lot of work
that’s been done and then the second thing is we aren’t actually gaining the
the capability and the know-how and the level of expertise and experience needed
since 2013 that’s being developed and will be ready by 2022 for it the woman
with the scarf Thank You Camilla SWAT hbk use portal
entertainment management as you’ve shared that the world cup is a very
complex and multifaceted event and that makes us as sports reach researchers
quite excited because it allows us to contribute knowledge in a different
context and contribute globally by the spotlight on mega events in the in the
Middle East my question is what the teams are they being made to also
coordinate efforts by researchers within sports management and related
disciplines to contribute to also leaving a 2022 research legacy agenda
well asking that you wonder if you know if you’re asking that question that
means we did not reach out to you which is one thing I’m gonna say where where
are they I’m gonna look towards Padma I’m gonna
look towards you we need to reach out to them I can’t believe that we didn’t
reach out to them but no we’re definitely you know there’s a lot of
work that we’re doing just sort institute itself has actually got a
research function within it so we’re developing a lot of research papers in
relation to that in terms of the impact it has on society the socio-economic
impact that it has generally speaking but as I said we’re looking at you know
the research side of it we’ve been looking at maybe more of the legacy
projects but we need to reach out to you that is something that you know I’m glad
they actually came on and and raised it because we need to reach out to you on
that front I will say this it’s not a color foundation entity I apologize but
we’re actually talking to a couple University as well and we’re and we’re
contributing and working with them listen we’re showing the love everywhere
okay the love we share it’s every entity alright so couple University is also
getting part of our love but we’ve got to them on the research side we’ll come
to you as well we will definitely come to you back in the black you Salam aleikum my name is Rosina I’m
from Brazil and I am a volunteer with the supreme committee for a complete
year and what I have to say is that just to complement the question of the
gentleman there about the fun zone or the engagement of the the supporters
from other countries I have volunteer in the fun zone for the
whole 12 days ten hours a day and since I speak Portuguese and I speak Spanish I
have had the honor to be there engage with these people and hear what they
have to say first would you like to say that it is magical for us to be here as
an expert and being volunteering to hear that this image that people come from
one more country especially from my country they come in with this idea
bringing that oh the culture and all the barriers that they have and when they
get here it’s all change it we managed to change that by engaging with them do
you have a question yes I do my question comes next
okay please and then after that I want to say that we would like other people
to have an opportunity to ask our West thank you and the opportunity that we
have now volunteering in Qatar is there something different because we are all
expats majority and we keep changing so how do you see that we can change that
and engage more locals into this community that we have like being
engaged us or the whole time to keep the legacy that we’re trying the question is
that that collegiates in particular face is the idea of volunteering I think
thank you very much by the way and thank you for your
volunteering time for the time that you spent volunteering as well.look
volunteers are critical I think in the success of any major tournament right
and you know if we’re going to use an example 2018 Russia was a great success
one of the main reasons it was successful was because of the volunteers
people the way they engage with the volunteers they actually started feeling
much more comfortable and the volunteers made people feel welcomed
now as you correctly pointed out now of course for us volunteering our
volunteering strategy is based upon locals but also based upon expats as
well and based upon region regional volunteering as well when I said that
this is a you know our vision is that it’s the Arab world welcoming the
international world in Qatar so our volunteering program and our
volunteering strategies this bit is designed and it will be launched
hopefully in two or three months were going to be launching our nationwide
volunteering strategy that addresses one developing volunteering capability for
the World Cup preparation for volunteering volunteering units if you
will for the World Cup but to also instilling the volunteer essence the
volunteer ethos within the communities within ourselves as well not just as
companies you know it’s popularities expats locals visitors everybody but the
idea is that everybody here starts engaging in this concept of civic
engagement this concept of contributing to your accountancy to your to your
community through volunteering initiatives so there’s a program that we
will be launching hopefully that will start instilling this as I said this
ethos from now in preparation for the World Cup in 2022 and maybe there’s one
example that that for me you know that that’s that’s being utilized to inspire
or inspired us in launching our strategy is an example that I actually
experienced when I was in Rwanda Rwanda once a month they have this this once a
month you know this day where everybody all citizens of Rwanda walk out and
contribute to the community one way or the other whether it’s cleaning the
streets whether it’s digging ditches and the hills you know to avoid any issues
of flooding whatever it may be and this goes all the way from the president all
the way to everyone within the community contributes to that and I think it
instills a camaraderie it instills a sense of responsibility a sense of
community for for you know for the entire nation and what we’re hoping to
do is launch a national volunteering strategy once it gets approved that
brings together all the different stakeholders in supporting this
initiative that will go out as I said in developing the capability
and capacity for 2022 but more importantly will be one of the legacies
that will last beyond it as well and will be part of the nation’s overall
develop you know overall incubators if you will yes gentleman in the middle
with his arm the fellow bald man right here with the
beard there you go 7c I am my name is Tariq and I was born
and raised in this country and it’s a dream to me that to be able to be here
during the event my question is kind of a concern as well regarding that the
tickets how will they be available it’s my concern as well okay after what I
experienced in the Gulf Cup and the Club World Cup I hope that I never have to
deal with tickets oh god no listen okay first thing to point out the World Cup
tickets that’s a fee for a related matter we’re now engaging with them and
developing the ticketing strategy to ensure that again there’s got to be a
significant portion that goes to the local market and then a significant
portion that’s available of course for the international fans as well so how do
you create that balance what’s the ticketing strategy but developing that
this is a discussion that we’re having with FIFA right now the Club World Cup
in 2019 was an example we tried something tested something out we’re
gonna be testing something out in 2020 hopefully by then by 2021 the overall
strategy will be developed I will assure you that we will do everything that we
can to ensure that the local community gets a significant portion of tickets
and if we don’t get it I’ll give you the number of where’s the
I didn’t Emma you can call him don’t call me alright as simple as that I
think there’s a lady over there and there’s a gentleman over there slowly come good evening my name is Joe
Therese Williams I’ve been a journalist in Qatar for the past 40 years and we
run the magazine called Health and Safety this was because what you started
and there are so many international agencies talking about the workers dying
on the sides and not knowing the ground realities I’m so happy that now the
criticism itself is drying out my question to you is that you’re a great
strategy of putting the onus on the construction companies to prove that
recruitment fees were paid do you think this will extend to the rest of Qatar in
the long run I think first I need to point out one thing we say the criticism
is died down and I think we have to be very realistic on this matter
maybe criticism from international organizations and NGOs has died down
because they recognize and they engage with us and they see the progress that’s
being made unfortunately the perception has not
changed the perception when it comes to work will offer issues still is negative
the people the average person still thinks negatively and we realized that
when we engage for example Liverpool and spirit of Shanklin we went to engage
with with the supporters you know the supporters originally did not mean a
word were apprehensive about coming to clout and so on because of whatever they
whatever perceptions that they had when we engage with them we realized that
hold on a second you know there’s a there’s another side to the story and I
think it’s important to point this out because we cannot be complacent
I think we still need to continue one the progress that needs to happen a work
of welfare should not be limited to the World Cup it should not be subject to
the World Cup this is something that we subscribe to as a result of our values
our inherent values that we haven’t continues beyond it but I think also it
shouldn’t be complacent in delivering the message and showcasing the work that
we’ve done and in identifying maybe the the the mistakes that we’ve fallen into
and how do we avoid these mistakes in the future and communicating it it’s
very important to communicate that because as I said people still don’t
have that perception that things are moving in the right direction
unfortunately in relation to the recruitment fees look like I said every
project that we’ve done everything that we’ve done a work of welfare within the
supreme committee we did it in collaboration with the contractors
improving our improving accommodation standards we did it with our contractors
developing work a welfare standards whether it was health and safety whether
it was repatriation requirements overall we
first communicated that in our tenders to ensure the tenderers and contractors
can price it in their contracts and then after that when they priced it in then
we engage with them and then we imposed our requirements on them even when we
came to enforcement we engaged with them and we – and we we communicated with
them and found out contractors that were willing to apply our standards but had
issues and couldn’t do it we believe him support and we were a bit more
complacent with them and allowed them to deliver on their standards to bring them
on board the ones that we felt didn’t weren’t genuine did not really want to
develop and improve their standards these are the ones that we actually
either either banned them for a while or imposed penalties or so on and so forth
we were able to do that because we have a we have a very limited number of
contractors and it’s easy to implement these standards and easy to enforce them
because in the end the numbers are finite and that’s the important point to
point out that’s why we said where we look at ourselves as an experiment we
experiment we see what works and then we engage with the government to pass it on
world nationwide because the minute you start imposing things without testing it
out on a nationwide basis the consequences are extensive and
significant and then the consequence is if they’re not well thought out and
they’re not managed properly can have a significant and a huge impact you know
potentially also on the people that it’s meant to benefit the most which is
workers themselves so when it comes to recruitment fees this is work fantastic
and it’s great and it’s an example that we’re very proud of how do we apply it
nationwide this is something that we’re looking at we have to think very
carefully about applying it how do we manage it how do we start incorporating
it gradually and how do we start seeing the benefits cascading to other people
as well again yeah we have to choose the priorities we have to choose what is
right we have to choose when it needs to be done and we have to also recognize
when you look at on a nationwide basis that there’s an extensive impact that it
has on it on the country that you have to be very careful about and manage it
very well and we’re doing we’re working very hard with the with the government
of course you know with the contractors as well to try to identify these issues
that can as that were successful examples from
our side that can then be passed on to the country on a nationwide basis and
show me I think we have time for one more question there’s somebody over
there and then we can ignore the person over here his questions are gonna be
hard thank you my name is Iceland Osan I’m a football
fan from Turkey so when it comes to delivering this Cup I see there is
infrastructure element which is on the way and which is magnificent indeed and
there is also the operation site it calls for a huge operational capability
to cater for the needs of the visitors the journalists the residents from you
know food and beverages to healthcare to emergency preparedness everything comes
with the same package and making sure that residents life is not disrupted
during the cut so I assume technology has a lot to do in those preparations
can you tell a bit how technology will facilitate smooth delivery of the
operations thank you I think you correctly pointed out of course you know
the overall operations and we’ve moved on to the operational stage about a year
ago a year and a half ago so we’ve been sitting on planning extensively on the
operational side in more detail we engage with stakeholders whether it
comes to transportation logistics catering medical services and with all
the plans that we’ve had you know we’ve been very careful to develop plans for
the tournament but ensuring that the background every day functioning of the
nation continues now of course as you said technology plays a very very
important part of it one area that we’re looking at and we’re engaging with
number of technology companies to look into is artificial intelligence
utilizing artificial intelligence when it comes to some of the more complex
areas that need that have many different movements many different points that
needs to be you know there’s a significant amount of calculation of the
consequences and how do you manage that very carefully logistics is one
important part of it crowd control and transportation we’re actually looking
how can we engage and utilize artificial intelligence to assist us in crowd
control management traffic management and so on I mean we’re talking about an
extensive fleet of buses that we will be using during the tournament itself we’re
incorporating as I said technology to see how can we manage these these
extensive fleets we’re looking to utilize behavioral insight but through
that can we for example develop gamification opportunities that can
actually incentivize fans to go from instead instead of point A to point B
you know directly can we get engaged them to take a longer route just to ease
the pressure at a certain Junction if we need to these are things that we’re
actually exploring with a number of companies today obviously the managing
the logistics of the catering system itself the requirements ordering the
requirements when you need it within the certain certain fan zones certain
official areas that all needs to be assessed and addressed
security is a very important part that technology is playing a very important
part of it were thought whether we’re talking about facial recognition whether
we’re talking about identifying potential threat situations how do you
manage it all that stuff is being managed you know technology plays that
in extensive part of that but I think also as we’re looking at developing a
lot of these of course enhancing fan experience technology plays a
fundamental part of it now in 2018 Russia had the fan zones are sorry the
fan IDs which served as an entry point or a replacement for visas for fans that
want to attend the tournament we want to take in the step forward we
want to digitize this we don’t only want it to be like a ticket into papad but
also potentially be a gateway into other and experiencing Papa so that’s
something that we’re looking and engaging with with a number of
technology companies and experienced companies and enhancing people’s
experience but also at the same time we’re on a different function as well
there’s another element that we’re looking at as well which is I think
vital for us to look at right now which is data protection as we’re engaging
with companies as we engage with technology companies and delivering a
lot of these areas where it touches on individual
we’re also working with a number of experts looking at ensuring the privacy
of the individuals as well ensuring that we don’t step into this world of
digitization and using technology to ease and and create a successful model
for a tournament but then after that has significant repercussions beyond that so
we’re also something that is at the forefront of our mind
they were also careful about thank you everyone for your questions and Hasan
thank you very much for being our guest I know everyone at q.f wishes you and
the team great success thank you you can ask me a question of private to final
comments if I may I’d like to plug my organization I’d like to mention that
there is still time to register for qfs national sport day activities taking
place at Education City tomorrow you can visit qf org QA for details or
register with one of the issue uh sure z’ here and finally thank you
for attending tonight’s event please keep checking the qf website to find out
about future guests thank you and good night
thank you you

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